London, United Kingdom

Leadership and Service Improvement

Master's
Language: EnglishStudies in English
Qualification: MSc
Kind of studies: part-time studies
Master of Science (MSc)
University website: www.lsbu.ac.uk
Improvement
Improvement is the process of a thing moving from one state to a state considered to be better, usually through some action intended to bring about that better state. The concept of improvement is important to governments and businesses, as well as to individuals.
Leadership
Leadership is both a research area and a practical skill encompassing the ability of an individual or organization to "lead" or guide other individuals, teams, or entire organizations. Specialist literature debates various viewpoints, contrasting Eastern and Western approaches to leadership, and also (within the West) United States versus European approaches. U.S. academic environments define leadership as "a process of social influence in which a person can enlist the aid and support of others in the accomplishment of a common task". Leadership seen from a European and non-academic perspective encompasses a view of a leader who can be moved not only by communitarian goals but also by the search for personal power.
Improvement
Men might be better if we better deemed
Of them. The worst way to improve the world
Is to condemn it.
Philip James Bailey, Festus (1872 edition) Scene IV, A Mountain; Sunrise. Compare: "The surest plan to make a man / Is to think him so", J. R. Lowell, Biglow Papers, II, ii. St. 9
Leadership
With the changes in technological complexity, especially in information technology, the leadership task has changed. Leadership in a networked organization is a fundamentally different thing from leadership in a traditional hierarchy.
Edgar H. Schein (2011), Organizational Culture and Leadership, p. 12-13
Leadership
If you're a leader, you don't push wet spaghetti, you pull it. The U.S. Army still has to learn that. The British understand it. Patton understood it. I always admired Patton. Oh, sure, the stupid bastard was crazy. He was insane. He thought he was living in the Dark Ages. Soldiers were peasants to him. I didn't like that attitude, but I certainly respected his theories and the techniques he used to get his men out of their foxholes.
Bill Mauldin in The Brass Ring (1971)
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