Paris, France

Hospitality Management

Master's
Language: EnglishStudies in English
Subject area: physical education, tourism, services
Qualification: M12
University website: www.essec.edu/
Hospitality
Hospitality refers to the relationship between a guest and a host, wherein the host receives the guest with goodwill, including the reception and entertainment of guests, visitors, or strangers. Louis, chevalier de Jaucourt describes hospitality in the Encyclopédie as the virtue of a great soul that cares for the whole universe through the ties of humanity.
Management
Management (or managing) is the administration of an organization, whether it is a business, a not-for-profit organization, or government body. Management includes the activities of setting the strategy of an organization and coordinating the efforts of its employees (or of volunteers) to accomplish its objectives through the application of available resources, such as financial, natural, technological, and human resources. The term "management" may also refer to those people who manage an organization.
Hospitality
True friendship's laws are by this rule express'd,
Welcome the coming, speed the parting guest.
Homer, The Odyssey, Book XV, line 74 (83 in Pope's translation).
Hospitality
So saying, with despatchful looks in haste
She turns, on hospitable thoughts intent.
John Milton, Paradise Lost (1667; 1674), Book V, line 331.
Management
Poorly managed corporations, disorganized businesses, and badly led service agencies experience crisis daily and most will eventually fail. In contrast, the danger is to well organized, smooth running institutions that may not recognize a building crisis. Too often, sound organizations rely on their normal modus operandi to pull them through a crisis. It might. But at what cost? And what if it does not pull them through?
Wheeler L. Baker, Crisis Management: A Model for Managers (1993), p. 6
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